Tenant Resources

This section of the website is dedicated to serving the needs of our tenants. Whenever you have a maintenance issue, have a question about your lease, or need help with other matters involving your home please utilize this site first.

CLICK HERE FOR THE TENANT FREQUENTLY ASKED QUESTONS

As a prospective tenant, you want to know what kind of service you can expect when you lease from Lighthouse Cove Property Management. We pride ourselves on our tenant service, and consistently strive to make things easier for you.

Maintenance Requests

In the event that that you encounter maintenance related issues with your property, please fill out our maintenance request form from your Tenant Portal. You can also submit written work orders in person at our office.

If you encounter a maintenance emergency, please contact our 24hr emergency phone line at 360-649-1269. The Night Tenders crew will troubleshoot your emergency and make a determination whether someone will be dispatched immediately, or first thing the next business day.

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Tenant Resources

Frequently Asked Questions for Tenants

Here you can find answers to some frequently asked tenant questions about our services. We want you to have all the information you need, so you can better understand our policies and procedures.

Where can I get a list of your properties for rent?

You will find a list of our properties for rent at our website – www.lighthouse-cove.com
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How can I view the inside of one of the rentals?

The first step to seeing one of our rentals is to drive by the property to see if it is in a location that is suitable for you. If the property is occupied, please do not disturb the current residents. Once you have driven by the property, you can contact the leasing agent to schedule an appointment to view the property.
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Do you require an application fee?

Yes. Each adult who intends to live in the rental property must complete and submit a rental application. The cost for processing the application is $37.00 per adult.
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What are the criteria used for approving an application?

When you submit a rental application you are allowing us to perform a background search. We are attempting to determine the likelihood of your paying the rent on time, and whether you will take proper care of the property and fulfill your lease obligations. The three main factors we consider are your credit report, landlord/mortgage history, and your employment and income verifications. While your credit does not have to be spotless, it is important that you do not show a pattern of paying your bills late or not at all. For more detailed information on our rental qualification requirements, please refer to our Applicant Guideline page
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Do you require a security deposit?

Yes. We require our residents to pay a refundable security deposit once the application is approved and at the time the lease is signed. In general, the security deposit will be equal to about 80% of one month's rent.
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Do you require a lease?

Yes. We require a written lease agreement on each of the properties that we manage. Our normal lease period is one year, however at certain times of the year, we can be more flexible with shorter term leases.
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How is a lease terminated?

At the end of the lease, or beyond, you may terminate the lease by giving LCPM a thirty-day written notice prior to moving.
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What if I need to move before the lease expires?

You should notify us in writing of your intent to move. We will make every effort to mitigate our potential loss by trying to rent the home as soon as possible. You will be held responsible for paying the rent and utilities through the end of your lease or until the home is rented (whichever occurs first), plus you will be held responsible for paying any advertising and leasing costs incurred by the property owner to re-rent the property, generally half a month's rent.
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What happens if only one roommate wants to move out?

If your roommate moves out, a written notice must be submitted to LCPM by both the remaining tenant and the departing tenant. The remaining tenant must release the departing tenant from any financial obligation for the unit. The departing tenant must submit a notice to vacate. Remember that tenants are jointly and severally liable to ensure that the rent is paid. You must have written permission from LCPM to substitute a roommate. (It is not the responsibility of LCPM to arbitrate or mediate problems between multiple co-tenants.) Security deposit reimbursements to departing roommates are handled by the remaining tenants. No portion of the security deposit will be refunded individually.
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Can I sub-lease the property?

No. The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from LCPM.
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Can the landlord force me to move during my lease?

No. The landlord cannot evict you from the home unless you breach the lease agreement that you sign. Even if the owner needs to move back in to the property, or sell the property to a buyer, your lease will be honored through the expiration date.
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When is my rent due and how do I pay it?

Rent is due on the 1st of each month and is considered late if not received in the office by the 3rd (third). Late fees are applied to all payments that are received in our office as of the 4th (fourth), and that is also the day that all 3 day pay or vacate notices are posted for those tenants who have not paid rent.

Lighthouse Cove Property Management
10049 Kitsap Mall Blvd Ste106 Silverdale, WA, 98383

The office is open Monday, Wednesday and Thursday from 9:00 AM to 5:00 PM, and Tuesdays and Fridays from 10:00 AM to 5:00 PM. If the office is closed, please use the drop box on the theater side of the building by the mailboxes to deposit any checks, money orders, keys or correspondence. Please do not put any cash in the drop box and make sure that your payment specifies your rental address.
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What are acceptable forms of rent payment?

Acceptable forms of rent payment are personal checks (from a tenant), Cashier's Checks, Money Orders or cash. We also have online payments available, check under the Pay Rent Online Tab on our website under the Tenants tab. We also have the ability now to accept credit and debit cards in the office for rent payments. There is a $5 per transaction convenience fee for using your credit or debit card in the office.
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How do I put the utilities in my name?

Your lease will detail which utilities you are responsible for paying. You must put any such utilities in your name immediately upon moving in. Provide the utility company your lease start date along with any other information they require.
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Can I get a pet after I move into the property?

Not usually. For more information, please refer to your rental agreement or contact your property manager.
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What other pet policies are there

No property owners will approve an occupancy for the following breeds of dogs: Rottweilers, Pit bulls, Dobermans, Chows and German Shepherds.
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Can I install cable or satellite TV at the property?

Generally yes. However, you must first obtain written permission from LCPM. At some properties you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the complex. Any cost of installation (or damaged caused by the installation) will be an expense of the resident. Satellite dishes may not be installed on the roof.
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Can I paint or modify something in my rental property?

No. Unless you receive written permission from LCPM prior to making a change, you may not alter the property in any way. If you desire to alter the property you should submit your request in writing, and wait until you receive written consent before making alterations.
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How do I report a maintenance problem?

To report all routine maintenance, please complete a maintenance request at our website, or on your Owner Portal or in the office. ALL routine maintenance requests must be in writing. If it is an emergency, you may call the office at 360-698-3829 and we will dispatch it out. For after hours emergencies, the number is 360-649-1269 where you will reach Night Tenders, our after hours maintenance division, where they will determine if your issues meet the emergency criteria that have been set and will proceed accordingly.

For fire, gas or natural disasters, dial 911 before calling us!


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What is considered an emergency?

Examples of emergencies are active water leaks, flooding, sewer backups, sparks from appliances, gas odors, fire, etc.
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Can I be charged for maintenance at the property?

Yes, if resident damage or neglect causes the maintenance problem, you will be charged for it. Also, you may be billed for a service call if you miss a scheduled appointment with one of our service technicians.
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How long should I plan to wait to hear back from someone regarding a maintenance problem?

In a non-emergency situation, please allow three days. If you have not heard from either someone in our office or a vendor dispatched to your property within this timeframe, please contact us.
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What am I responsible for maintaining in my home?

You are responsible for maintaining heating filters and fresh smoke detector and CO detector batteries at all times. This may mean changing them at least twice each year or more frequently as needed. Light bulbs that are easily accessible also need to be maintained by the residents. In most situations, yard maintenance may be required. If your home has a fridge that contains a water filter; you are responsible for replacing it when it needs to be replaced. Please refer to your individual residential lease.
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Should I purchase my own policy of renters insurance?

It is highly recommended that all residents carry enough insurance to cover themselves and their personal property. Please consult with your insurance agent for specific details. If you need direction on choosing an insurance agent that provides quality renters insurance, please inquire at the office.
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This my first time paying rent late. Can you waive my late fee?

No. LCPM does not waive late fees. Fair Housing laws require that we treat all our residents equally. LCPM does not decide if one resident is more deserving than another of paying late fees. We enforce late fees across the board.
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What is the move out procedure to get back my security deposit?

If you are terminating the tenancy, you must give LCPM at least a twenty-day advance notice in writing. Once you completed the walk out requirements, on or before noon on the last day of the month, bring all keys to the property to our office. Leave all garage door openers in the house, in a kitchen drawer. We will conduct a final walk through within 1-2 days of receiving the keys. Deductions are normally for rent that is due, any past due monies owed, necessary cleaning of the premises, professional carpet cleaning, chimney cleaning if applicable, landscaping not done, utilities and damages above normal wear and tear. Rent is usually charged up to the date that you deliver possession of the premises to our office. This is usually the walk-through date.
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When can I expect to receive my security deposit refund?

Within 14 days after the last day of your leasing period, your deposit disposition will be mailed to your last known address. If you do not provide LCPM with a forwarding address we will mail it to the unit you just vacated. Your disposition will outline if any money was kept from your deposit and why, and will either contain a refund check for the remainder or it will provide you with an amount that you owe. You have 30 days to pay your balance or set up a payment schedule before we send you to collections.
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Do you offer Section 8 Housing?

Yes. We do have a few units that would qualify for Section 8. It is your responsibility to speak to your case worker at Section 8 - I do not have the authority to decide if you are appropriate for assistance; only a case worker can do that. They will tell you how many bedrooms you need and your price limitations. It is also necessary that you fill-out a rental application with us. Being approved with the Housing Authority does not guarantee that you will be approved through us, but we will look at your application with the same regard as any other applicant.
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Pay Your Rent Online

Did you know that you can now pay your rent online? It's fast, easy, and secure, so why wait? Below, you'll find some information on how to get started and a few reasons why so many others have already made the switch!

Don't have an account?

It’s easy! Just let us know you want to pay your rent online and we'll email you an account activation link.

Already have an account?

Click the button below to be taken to the Tenant Portal login page.

Learn More

Account Setup

1. Contact us and let us know you’re interested in paying your rent online.
2. Give us your current email address so we can send you an invitation email.
3. When you get the invitation email (it will come from donotreply@appfolio.com), click on the link in the email to set up your account.
4. Create a secure password and activate your account.
That’s it! Now you can log in anytime, from anywhere and make payments, schedule payments, view your payment history, and more!

Sign Up

Request an Activation Link

Complete the form below and we'll email you the activation link you'll need to set up your account.


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Benefits

Once you’ve signed up, you can:

  • View and pay your bills anytime (24/7)
  • View and pay your bills from anywhere (any computer with an internet connection)
  • Set up an automatic payment
  • Sign up for automatic reminder emails
  • Review your payment history

Convenience

Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. And this is in addition to not having to write checks, address envelopes, or find/buy stamps...

Security

In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.